Refund & Cancellation Policy

Purchases made on Pavly storefronts are sold by the individual store. Each store's own return and exchange policy applies to its products; contact the store first.

Cash-on-delivery orders that are not confirmed on WhatsApp within the store's confirmation window are cancelled automatically and no payment is taken.

For prepaid orders cancelled before dispatch, the full amount is refunded to the original payment method, typically within 5–7 working days. COD advances are refunded the same way.

Platform subscription fees paid by sellers are non-refundable for the current billing month. Questions: support@getpavly.com.