Data Deletion Instructions

You can ask Pavly Commerce to delete the personal data Pavly holds about you, including data received from Instagram or Facebook.

If you are a seller: remove the Instagram connection from Settings → Integrations in your dashboard, or from Instagram → Settings → Website permissions → Apps and websites → Pavly → Remove. Either way we delete our access token and the comment records for your account immediately. To delete your whole account and its data, email support@getpavly.com from your account email with the subject "Delete my account".

If you commented on a seller's Instagram post or reel and received a reply from Pavly: email support@getpavly.com with the subject "Delete my Instagram data" and your Instagram username. We will delete your comment records and username from every store.

We confirm by email and complete deletion within 30 days. Records we must keep by law (such as tax invoices for completed orders) are retained only for the legally required period and then deleted.